Return Materials Authorization (RMA) Request Form

PRIOR TO SUBMITTING AN RMA REQUEST - Please troubleshoot your hardware problem with our support staff to spare you unnecessary repair changes and/or site downtime.
913-384-0880 Option 1 or
Email to jwssupportuser@commandalkon.com.

RMA requests received after 3 pm CST will be processed the following business day. Please complete all fields.

Company Name:

Name:

Address:

City:

State:     Zip:

Phone:

Fax:

E-mail:

Product Information
(Please select from the following products):

Auto ID - RF Terminal   (Model TT5C)

Serial No:

Auto ID - RF Terminal   (Model TT4E)

Serial No:

Auto ID - RF Terminal   (Model ET214)

Serial No:

SmartPass 4

Serial No:

SmartPass Reader   (Model AI1601)

Serial No:

SmartPass Reader   (Model AI1620/LO)

Serial No:

SmartPass Reader   (Model AI1620/HI)

Serial No:

All products listed above may either be sent in for repair or exchanged for a refurbished product of the same model (subject to availability). Please note: Refurbished Auto ID Terminals have been used and may have holes drilled for mounting that do not align with your mounting hardware. These holes will have to be sealed (if not utilized) to protect the terminal from damage due to inclement weather.

Other Hardware

Model Number

Serial Number

Description of Problem:

Warranty status is subject to review and will be verified upon receipt.^†Warranty on repaired items is 30 days from the date of the repair invoice.

Return Shipment Information

Company Name:

Attention:

Address:

City:

State:     Zip:

Phone:

Please note any required shipping arrangements other than UPS Ground:

All return shipments will be returned via UPS Ground unless otherwise instructed. Expedited shipping will result in additional charges.